1. Start with a Solid Foundation
“What exactly does UDoWePay Limited do? What services do you offer?”
2. Have a method or system
“Let me refer to our CRM system and get back to you?”
3. Do more listening than talking
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4. Don’t be afraid to ask questions
“Once a customer submits an order how long will it be till you respond?”
5. Be patient with your explanations
“The Mobile Web refers to the use of Internet-connected applications, or browser-based access to the Internet from a mobile device – such as a smartphone or tablet PC – connected to a wireless network.”
6. Explain your reason and thought process
“Consumers want access to information where ever they are, whenever they want to. Thats why I think a Mobile Website would be critical to your business. Africa has a mobile penetration rate of 41%.”
7. Give advice when needed
“I don’t think having blinking text is a good idea. Text and objects that blink or flash can cause photosensitive epileptic seizures in susceptible individuals, particularly if the flash has a high intensity and is in the frequency range between 2 Hz and 55 Hz.”
8. Avoid Jargon
“BRB, Gr8, CYA”
9. Avoid assumptions
“The server will connect to your POS server every 2 seconds to poll inventory information so that your FMG inventory is correct… Ohh you don’t have electricity..”
10. Use examples when possible
“Now a classic example of a Mobile Website is http://Katiba.Mobi”
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